Terms & Conditions

  • Please read carefully these terms and conditions (the "Terms") before availing the On Phone Doctor ("Services") along with such notifications, guidelines and communications that Healthfore Technologies Limited may issue from time to time with reference to the Services (the "Notifications"). These Terms and such Notifications that shall become integral part of these Terms shall be binding upon you ("You") and shall govern the provisioning of these Services and the usage thereof by You. By subscribing/using the services you hereby acknowledge that You are familiar with these Terms and any changes or modifications which may occur from time to time.
  • The Services are being provided to You by Healthfore Technologies Limited and their nominated medical practitioners (the "Personnel"). You hereby confirm that, you are aware that medical advice provided to You by way of a text message thereafter would be confirmed and verified by the Personnel who is a doctor and is qualified with a minimum qualification of MBBS, and would have a minimum experience of one year in providing medical care.
  • Your use of the services is solely at your discretion.
  • The advice provided to You by the Personnel shall depend in entirety on the accuracy of the description of the symptoms provided by You.
  • Healthfore Technologies Limited will maintain the confidentiality of the information provided by You. However, the calls made by You shall be recorded for the purposes of quality and for maintaining the record of your health information.
  • Your acknowledgment and compliance with the advice given by the Personnel shall be at your risk and Healthfore Technologies Limited shall not be liable or responsible for any matter, either relating thereto or arising out of the Services.
  • In case you are not satisfied with our service, you may call us on 0120-33006666 to complain, we will make our best effort to resolve issue / complain, however the sole and exclusive remedy for dissatisfaction with the service will be to stop using the service. At its discretion, HealthFore may refund your subscription fees.
  • You are solely responsible for advising anyone else based on the Services and advice provided to You.
  • You acknowledge that Healthfore Technologies Limited does not provide emergency medical services. If you are having a medical emergency, we expect you to call your local emergency number. We may provide you with the phone numbers and addresses of medical facilities and emergency services in case listed with us, but use of the services will be at your own risk. HealthFore is not responsible for the accuracy of this information or for any delay in seeking hands-on emergency treatment due.
  • Quality, functionality, and/or availability of the Services, may be affected and Healthfore, without any liability, whatsoever, is entitled to refuse, limit, suspend, vary or disconnect its services, at any time, for any reasonable cause, including, but not limited, to the following:-
    (i) any violation of applicable rules, regulations, orders, directions, notifications, conditions of License Agreement etc. issued by the Government/Telecom Regulatory Authority of India ("TRAI") etc.
    (ii) during technical failure, modification, up-gradation, variation, relocation, repair and/or maintenance of the systems/equipment.
    (iii) to combat potential fraud, sabotage, willful destruction, national security or for any other force majeure reasons etc.
    (iv) transmission limitation caused by topographical, geographical, atmospheric, hydrological and/or mechanical or electronic constraints/limitations and/or availability of suitable cellsites.
    (v) if Services are used in violation of any law, rule/regulation.
    (vi) interconnection failure between Healthfore and its service provider/s).
    (vii) Any other reason, which is found to be reasonable by Healthfore warranting limiting/suspension/disconnection of Services.
  • You acknowledge that Healthfore may at its absolute discretion alter, withdraw, modify or make any change in the Services, and any matter relating thereto, including but not limited to the manner and the form in which the Services may be made available to You at any point of time.
  • Healthfore Technologies Limited will not be obliged to provide the Services otherwise than in compliance with applicable indian laws. Healthfore shall not be responsible for any claims arising out of technical failures which shall include failure in the telephone line, failure of servers or the failure to provide the correct updates due to technical snags before or during or after the completion of the Services. Further, Healthfore shall not be responsible for any claims arising out of any failure(s) which are beyond the reasonable control of Healthfore.
  • You acknowledge that Healthfore Technologies Limited Personnel are not responsible or obligated to provide call-back service in the event of a call-drop, or any other circumstance.
  • You expressly agree that use of the services is at your sole risk and that the service is provided on an "as is" and "as available" basis.
  • Healthfore makes no warranties or representations about the accuracy or completeness of the content provided on or via the services and assumes no liability or responsibility for any (i) errors, omissions or inaccuracies of content or submissions, (ii) personal injury or property damage of any nature resulting from your access to and use of the services, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information that may be contained therein, (iv) any deletion of data or interruption or discontinuance of transmission to or from or through the services.
  • Healthfore is not responsible for any content or transactions that is contained or may be available outside the services.
  • Limitation of liability in no event shall Healthfore Technologies Limited be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit damages arising from your use of the services in any manner, even if Healthfore Technologies Limited have been advised of the possibility of such damages. the foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction and, regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Healthfore for the services. You specifically agree and understand that Healthfore Technologies Limited are not liable to you for any content or illegal conduct of any third party and that you alone accept such risk of harm.
  • Indemnification You agree to defend, indemnify and hold harmless Healthfore from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
    1. your access and use of the Services.
    2. your violation of any term of these Terms. This defense and indemnification obligation will survive these Terms of Service and your use of the Service
  • Any provision of the these terms and conditions that are declared invalid or unenforceable by a court of competent jurisdiction shall be ineffective to the extent of such invalidity or unenforceability without invalidating or rendering unenforceable the remaining provisions hereof.
  • These Terms and the Services shall be governed as per the applicable laws of India and the courts of New Delhi only shall have exclusive jurisdiction over all or any matters arising out of or relating to these Terms or the Services.